FAQ's

Find the answers to some of your burning (see what we did there) questions here. If you can't find what you're looking for, simply Contact Us.

 

Where can I find the wick and the wick holder?

In the bag! Yep, that's right, everything you need comes in the bag, ready to go. If you ordered an extra wick as well, you'll find that in your shipping box, outside the candle bag.

 

I've microwaved for 2 minutes and there are still solid bits of wax. What should I do?

Pop the bag back in the microwave for 10 second increments until the wax is fully melted. Then allow to stand for 5 minutes before pouring into your vessel.

 

What does the Candle Refill Kit include?

- 350g of fragranced soy wax in a microwavable pouch

- 1 wick with base sticker to create an 8cm burn circle

- 1 wick holder to keep your wick centralised whilst curing

 

How do I make a candle using the Candle Refill Kit?

In 4 easy steps, you have a brand new candle to enjoy.

Use caution and handle with care – contents will be hot!

PREP. Remove all accessories from bag leaving only the wax. Centre and stick wick in clean, dry container.

MELT. Microwave open pouch upright for approx. 2 minutes or until wax is completely melted. Allow to stand for 5 mins.

POUR. Carefully pour contents into container, stopping approximately 1cm from the top.

ENJOY. Allow to set for at least 24 hours – the longer the better! Trim wick and light.

 

How long should I let my candle cure for before lighting?

The longer you allow your new candle to cure the better. We allow at least 1 week before sending any candles we pour to journey to their new homes. We recommend having 2 candles on the go - one which has cured for 1 week and is ready for lighting, while the other is curing. This way you'll never be without a beautifully fragranced home.

 

Candle burning 101

Not safe for use in plastic, paper or untreated wood containers

Each time your candle is lit burn until the top is completely liquid

Always burn within sight. Never leave a lit candle unattended

Keep away from drafts and flammable materials

Keep away from children and animals

When 1cm of wax remains, it’s time to refill your vessel